And here it is: One of those batteries that have made the headlines in international media.
Some thoughts about the process – and just to make my position clear: It’s bad luck for Apple (and Dell) that batteries produced by Sony turned out to be faulty, perhaps even dangerous, but I do think that Apple’s information has been a little shaky:
First, Apple’s homepage collapsed as concerned users tried to log on and see if their computer was affected. That took some hours to fix.
Second, the support page gave confusing information. I could see that the battery in my laptop was affected but when I tried to enter the relevant information, the battery number (but not the computer) was rejected as out of range. I’m sure the people at Apple support have one or the other story to tell about Thursday evening.
Third, the link to the relevant information is hidden on the lower part of Apple’s frontpage. It should be more prominent, if only to show Apple-users and others that Apple does in fact take the issue very seriously indeed.
When all of this has been said, the process of ordering a new battery went pretty smoothly when all of the SNAFUs had been cleared from the road – or the net, if you like. A new battery will arrive.